Product Liability Claims

Get legal support to claim for a serious injury or illness that was caused by a faulty or defective product—our experienced product liability solicitors are here for you.

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Why choose Irwin Mitchell to make a compensation claim for product liability?

With so many rules and regulations around what manufacturers and sellers should and shouldn't do, it can be difficult to know who is to blame for a serious injury or illness. This can make who holding those accountable to account difficult to prove, but with us, you will have the experts by your side to help at every step.

We will work tirelessly to make sure you get all the support, advice, and care you need as we help you claim the compensation you deserve. You can also get access to our Support and Rehabilitation Coordinators both during and after your claim, so you can get all the help you need to recover.

Speak to an expert

Meet a specialist from our team

Our market leading team will help you understand your rights, secure the compensation you’re owed, and access vital support – from rehabilitation to long-term care.

Tim Annett

Partner

Find out more

Meet our experts

Tim Annett

Partner

Find out more

Speak to a Specialist

We are here to help you understand your rights and the support you need. Complete our enquiry form and one of our experts will contact you by the next working day.

Alternatively, you can call us now.

Our opening hours are Monday to Friday 8am to 6pm (Excluding Public Holidays).

0800 0232 233

Here’s how it works

This is how we’ll start working together

Complete our online form
We need a few details to understand more about you and the legal help you need. It’ll only take a minute.
We’ll contact you
We’ll get in touch with you. We’ll ask you a few more questions to assess how we can help you and who you should speak to next.
We’ll arrange an appointment
We’ll arrange a more in-depth appointment with a lawyer to start supporting you more specifically with your needs.

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Frequently Asked Questions

Find answers to your common questions about dealing with the effects of product liability—we have helped many people like you get justice after an injury or illness caused by a defective or faulty product.

Can I make a product liability claim?

If you have been injured or had a condition made worse because of a defective product or medication, you may be able to claim compensation.

We have handled claims for people who have been injured or become ill because of several consumer products, including:

Domestic appliances and white goods
Cosmetics
Weight loss supplements
E-cigarettes
Hoverboards
Bikes
Cars
Lithium-ion batteries.

We have also handled many defective drug cases, including claims for illnesses caused by Lariam, human growth hormone, and drugs used in clinical trials.

If you have been injured by a product not listed above, we may still be able to help you. Contact us to find out if you can claim.

How much compensation could I get for a product liability claim?

How much compensation you get for an injury caused by a defective product will depend on various factors.

The amount of compensation you could claim will depend on many factors, including:

Current and future loss of earnings from being unable to return to work
Medical and travel expenses you have had to pay
Your care and support needs, both now and in the future
Whether you need modifications to your home
Whether you need mobility aids or specialist equipment
Your pain and suffering, and the nature of any ongoing problems you have.

What is a group action for product liability and what are the benefits?

In defective product claims, it’s not unusual for lots of people to have been affected by the same product. We have lots of experience helping people make a group claim for a defective device, drug, or medical device.

Group actions allow a group of people to make a claim together, sharing legal costs and removing the need for everyone to go to court.

If you are unsure about whether making a group claim is right for you, we can advise you on your options.

What laws are there around defective products?

Anyone making or selling consumer products has a duty of care to their customers to make sure their products are safe to use and won't cause harm.

There are many rules and regulations in the UK that set out what product manufacturers, sellers, and importers can and can't do. Among these is the Consumer Protection Act 1987, which protects the public from defective products. The main points of the act are:

Consumers are entitled to expect the products they buy or use to be safe.
If a product doesn’t give the level of safety people are entitled to expect, it will be regarded as defective.
Manufacturers (and, in some cases, importers) are liable for injuries or financial losses caused by defective products—we don’t need to prove they were negligent or at fault.

If a product is defective or unsafe and has caused harm as a result, you may be entitled to compensation.

We have a great deal of experience in investigating claims to find out who is responsible for an injury, and where laws and standards have been broken or ignored.

Services to help with your claim

We can help with legal guidance and advice as well as other services you might need to aid your recovery and get your life back on track.

Support and Rehabilitation Co-ordinators
We'll make sure you get everything you need throughout the claims process
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About Irwin Mitchell
Find out more about our areas of expertise and our long, successful history
Read more
Personal Injury Claims Guides
Answers to some frequently asked questions relating to personal injury claims.
Read more
People we’ve helped
Hear the stories of those we’ve helped with medical negligence claims
Read more

Irwin Mitchell Scotland

Scottish cases will be handled by the Scottish law firm with which we are associated, Irwin Mitchell Scotland LLP. The law relating to funding is different in Scotland and you will receive separate advice about what that means as well as a separate funding agreement.